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Return Authorization
  • Please let us know if you would like an RMA (Return Merchandise Authorization).  
  • If the products are defective, we may have you destroy or recycle them rather than return them.
  • If possible, please provide a photo of the defective product(s) to verify that it is indeed our product.
    • (Yes, we've recevied other brands of cables, for which, unfortuneately, we cannot give credit.)
  • Please let us know if it was DOA (defective or broken upon arrival) or if it was returned later by a customer after some use.
    • (This is to help our quality control.)
  • If you are just looking to return product which is not defective, such as an overstocked item, please note this as well.
    • (These will need to be returned to us for credit.) 
  • We offer a limited-lifetime warranty on most cables. Other items with electronics or power generally have a one year warranty.
    • Our warranty guarantees againts manufacturing defects, not against using the product incorrectly or abuse of the product.  
    • (We had someone cut the cable accidentally and then try to return it under warranty... and yeah, we can't warranty that.)
  • In the comments section below, please provide details about your return request so that we can help you.


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