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If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange within 30 days. We do however require a 5% restocking fee. Refunds for items returned within thirty days of the purchase date will be credited in the same form as the original payment type, less the restocking fee. Refunds for items returned more than thirty days after the purchase date will be in the form of a credit redeemable on your next purchase, less a 10 % restocking fee. No returns allowed after 1 year.  The original shipping and handling charges are not refundable. If you have an exchange for the same dollar amount as the original purchase, no handling fee will be incurred. An RMA (Return Authorization) is needed before you ship anything back to us. There are no returns allowed on custom cables or special ordered products.

Return Authorization / RMA

  • Please let us know if you would like an RMA (Return Merchandise Authorization).  
  • If the products are defective, we may have you destroy or recycle them rather than return them.
  • If possible, please provide a photo of the defective product(s) to verify that it is indeed our product. (Yes, we've recevied other brands of cables, for which, unfortuneately, we cannot give credit.)
  • Please let us know if it was DOA (defective or broken upon arrival) or if it was returned later by a customer after some use. (This is to help our quality control.
  • If you are just looking to return product which is not defective, such as an overstocked item, please note this as well.  (These will need to be returned to us for credit.) 
  • We offer a limited-lifetime warranty on most cables. Other items with electronics or power generally have a one year warranty. Our warranty guarantees againts manufacturing defects, not against using the product incorrectly or abuse of the product.  (We had someone cut the cable accidentally and then try to return it under warranty... and yeah, we can't warranty that.)
  • In the comments section below, please provide details about your return request so that we can help you.

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Return Address with RMA #
Professional Cable, LLC
97 S. Mountain Way Drive
Orem, UT 84058 - USA